Author Nick Bush

Business strategist, consultant and change manager who helps companies become genuinely customer-centric. Nick delivers customer-driven business transformation projects and has worked across many industries including banking and finance, insurance, telecommunications, industrial and public sector. Has held senior roles with variety of blue chip names including BT, Royal Bank of Scotland, CSC and Sema Group. Currently Head of Delivery at NextTen Innovation Solutions

Is offshoring worth it?

Locating your contact centres offshore means being very clear about what they’re good at – but doesn’t mean ignoring soft skills Right in the middle of…

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