Saturday, June 23

E-Book: Building a Customer-centric Business Strategy

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We all know that improved customer experience can drive a massive increase in business performance, but how does this show up in practice?

Drawing on a number of recent examples of companies that have delivered market-beating P&L growth, this e-book shows how getting seriously focused on the customer can transform your business performance.

PLEASE CLICK ON THE PICTURE BELOW AND ENTER A FEW DETAILS AND THE E-BOOK WILL BE RIGHT WITH YOU

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About Author

The Next Ten Years believes that supercompany performance is within the reach of most companies. Even mid-size and large organisations have the ability to grow their revenue and profits in excess of 20% every year. Superperformers think differently, they think next practice and everything they do focusses on customer. Traditional best practice will not take you there. You have to be prepared to challenge accepted norms. The Next Ten Years is a resource of ideas, new thinking and case studies to help you challenge the status quo in a way that helps your own career as well as your company.

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