The Next Ten Years looks at what’s happening in customer success and related fields
Design Thinking Is Improving Customer Experience and Getting Results for Brands
It’s also positively affecting creativity and the workplace.
Designers are increasingly being offered seats in the boardroom, helping brands tell compelling stories and reshaping their business models.
69% of companies that practice design thinking said it makes innovation more efficient. More here.
How Much Money Has Poured Into Artificial Intelligence And Customer Experience?
More money than ever is being poured into artificial intelligence and customer experience—and in most cases, it appears to be paying off, says Blake Morgan in Forbes
AI is the cornerstone of a new wave of personalisation and customer experience. Getting personalised service and recommendations is incredibly important to today’s customers, and in many cases that starts with big data and AI. A recent survey by PointSource found that 49% of customers are willing to shop more often when AI is present. Thirty-four percent of customers will spend more money, and 38% will share their experiences with friends and family. Essentially, AI makes people shop more, spend more and share more.
What Zappos is doing differently to personalise customer experience and services
The globally renowned footwear and accessory seller’s head of customer research shares how AI and behavioural insights are increasingly being used to drive personalisation.
A glimpse into the future of healthcare delivery and hospitals
Healthcare is at its crossroads, a combination of rising costs and different care models. Faced with issues such as a critical need to improve the efficiency and affordability of care delivery, optimizing resources and enhancing the patient experience, the pressure is on to effectively integrate ICT and medical technologies into healthcare services.
This article examines smart hospitals and the role they will play in creating a better patient experience
What are the coolest inventions of 2018? Find out everything there is to know about inventions and stay updated on the latest inventions with comprehensive articles, interactive features and pictures at Live Science.
And speaking of inventions…
Elon Musk’s Boring Company envisions $1 rides underneath Los Angeles
Elon Musk’s vision for mass transit would take riders from LAX to downtown Los Angeles in eight minutes.
And while we’re on the subject of everyone’s favourite mad-scientist entrepreneur we couldn’t resist wondering whether we shouldn’t have got our own office flamethrower from the Boring Company…