Saturday, June 23

Customer Success News Round-Up 11 June

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The Next Ten Years looks at what’s happening in customer success and related fields

Design Thinking Is Improving Customer Experience and Getting Results for Brands

It’s also positively affecting creativity and the workplace.

Designers are increasingly being offered seats in the boardroom, helping brands tell compelling stories and reshaping their business models.

69% of companies that practice design thinking said it makes innovation more efficient.  More here.

How Much Money Has Poured Into Artificial Intelligence And Customer Experience?

More money than ever is being poured into artificial intelligence and customer experience—and in most cases, it appears to be paying off, says Blake Morgan in Forbes

AI is the cornerstone of a new wave of personalisation and customer experience. Getting personalised service and recommendations is incredibly important to today’s customers, and in many cases that starts with big data and AI. A recent survey by PointSource found that 49% of customers are willing to shop more often when AI is present. Thirty-four percent of customers will spend more money, and 38% will share their experiences with friends and family. Essentially, AI makes people shop more, spend more and share more.

What Zappos is doing differently to personalise customer experience and services

The globally renowned footwear and accessory seller’s head of customer research shares how AI and behavioural insights are increasingly being used to drive personalisation.


A glimpse into the future of healthcare delivery and hospitals

Healthcare is at its crossroads, a combination of rising costs and different care models. Faced with issues such as a critical need to improve the efficiency and affordability of care delivery, optimizing resources and enhancing the patient experience, the pressure is on to effectively integrate ICT and medical technologies into healthcare services.

This article examines smart hospitals and the role they will play in creating a better patient experience

Coolest inventions

What are the coolest inventions of 2018? Find out everything there is to know about inventions and stay updated on the latest inventions with comprehensive articles, interactive features and pictures at Live Science.

And speaking of inventions…

Elon Musk’s Boring Company envisions $1 rides underneath Los Angeles

Elon Musk’s vision for mass transit would take riders from LAX to downtown Los Angeles in eight minutes.

Flamin’ heck!

And while we’re on the subject of everyone’s favourite mad-scientist entrepreneur we couldn’t resist wondering whether we shouldn’t have got our own office flamethrower from the Boring Company


About Author

The Next Ten Years believes that supercompany performance is within the reach of most companies. Even mid-size and large organisations have the ability to grow their revenue and profits in excess of 20% every year. Superperformers think differently, they think next practice and everything they do focusses on customer. Traditional best practice will not take you there. You have to be prepared to challenge accepted norms. The Next Ten Years is a resource of ideas, new thinking and case studies to help you challenge the status quo in a way that helps your own career as well as your company.

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